Who We Are

Romo Health is a leading provider of health equipment, including breast pumps and nasal aspirators. Our official website is https://romohealth.com. We’re located at Room 511, 5/F, Ming Sang Industrial Building, 19-21 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong. For any inquiries or concerns, please contact us at [email protected] or +86 18926857580.

What Personal Data We Collect and Why We Collect It

  • User Information: When you use our products or sign up on our website, we may collect your name, email address, shipping address, and billing details.
  • Transactional Data: We retain information related to your purchases and inquiries.
  • Technical Data: This includes cookies and analytics to help improve user experience.

We gather this data to provide you with our services, improve our products, and communicate essential updates or promotions.

Comments

Whenever you leave comments on our website, we collect the data shown in the comment form, your IP address, and browser user agent string to assist spam detection.

Media

If you upload images or other media to the website, ensure they are devoid of embedded location data (EXIF GPS) to maintain your privacy.

Contact Forms

We store submissions from our contact form for customer service purposes. However, we don’t use this information for marketing purposes.

Cookies

Cookies help us optimize user experience. For detailed information on the cookies we use, please refer to our dedicated Cookies Policy page.

Analytics

Romo Health utilizes Google Analytics to assess website traffic and user behavior. If you wish to opt-out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on, or you can manage your preferences through your Google Account settings. Read our analytics provider’s privacy policy here.

Who We Share Your Data With

We collaborate with trusted third-party services for payment processing, shipping, and analytics. All partners are vetted to ensure they comply with high data protection standards.

How Long We Retain Your Data

Your data is precious to us. For instance, contact form entries are retained for six months, while purchase records are stored for ten years to comply with legal requirements.

What Rights You Have Over Your Data

You can request an exported file of your personal data or even demand that we erase any personal data we hold about you.

Where Your Data Is Sent

Our hosting and some cloud services might be based outside the EU. We ensure they comply with European data protection standards, either via Privacy Shield or binding corporate rules.

Contact Information

For concerns regarding your privacy, please contact:

  • Privacy Officer: Catherine Lo
  • Email: [email protected]
  • Address: Room 511, 5/F, Ming Sang Industrial Building, 19-21 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong
  • Phone: +86 18926857580